Refund policy
📜 RETURN & REFUND POLICY
Returns
We accept returns within 7 days of delivery.
To be eligible for a return:
- Item must be unused and in original condition
- Item must be in original packaging
- Proof of purchase is required
We do not accept returns for:
- Used or damaged items (not due to our error)
- Incorrect use of the product
- Change of mind after delivery
💰 Refunds
Refunds are only issued in the following cases:
- Item arrived damaged or defective
- Wrong item was sent
- Item was lost in transit (confirmed)
To request a refund, customers must:
- Contact us within 48 hours of delivery
- Provide clear photo/video evidence
If approved:
- Refund will be processed within 5–10 business days
🚚 Return Shipping
- Customers are responsible for return shipping costs
- Original shipping costs are non-refundable
❌ Order Cancellation
Orders can only be cancelled within 12 hours of purchase.
After this time, the order may already be processed and cannot be cancelled.
📦 Non-Returnable Items
The following items cannot be returned:
- Personal care products (for hygiene reasons)
- Sale items / discounted products
- Gift cards
⏳ Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account
- Contact your payment provider
- Contact us for support
📩 Contact Us
For any return/refund requests, contact us at:
urbanglobal@gmail.com